"Who here has ever felt frustrated because the prospect you worked so hard to get... just disappears?" — I ask as I look at them one by one. Silence. A few exchanged glances. Some awkward laughter. Then, one speaks up:
— "It's happened to all of us, Dionisio. You contact them, things seem to be going well, and suddenly... radio silence."
— "Exactly. But it's not black magic or bad luck. What’s happening is that many B2B salespeople don’t master the sales cycle. They react. They don’t lead. And that’s why today, we’re going to change that."
What follows is not a class. It’s an honest, practical, and transformative conversation on how to stop being a prospect chaser and start leading business relationships with mastery, from the first cold call to turning the client into a strategic partner.
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The fatal mistake: confusing contact with connection 🧊📞
— "So, what’s the first thing you do when you get a decision-maker’s contact?"
— "We call or text them."
— "And what do you say?"
— "I tell them what we do, the benefits, that I’d like to present a proposal..."
— "There’s the problem!" — I say, almost interrupting. "You’re pushing. There’s no diagnosis, no context, no empathy. A cold prospect needs to first understand that you get them. You know their industry, their challenges, and what could be costing them money, time, or customers."
Uncomfortable silence. Some look down. Others nod. Then I drop the bomb:
— "Prospecting is not about you. It’s about them. Their world. Their language. If you don’t study before calling, you’re playing guessing games."
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First meetings: sowing or cutting 🌱✂️
— "How long does your first meeting last?"
— "Between 20 and 30 minutes."
— "Perfect. And in that time, do you sell anything?"
— "No, I barely manage to schedule another meeting."
— "Then that call has one goal: to spark curiosity and show commercial intelligence. Not to recite your services."
I ask them to write down this phrase: "The first contact doesn’t sell, it qualifies." If what you say doesn’t make the other person think "It’s worth talking to this person," then you’re wasting the most expensive moment in the whole process: the beginning.
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Diagnosis: where real transformation begins 🧠💡
— "Now, they gave you a meeting. What do you do there?"
— "We present the company, show cases, talk about benefits..."
— "STOP!" — I say, raising my hand like a referee. "That’s skipping the most powerful part of the sales cycle: the diagnosis."
You’re not a presenter, you’re a salesperson. You need to enter like a doctor and ask precisely: What hurts? How long? How much is that pain costing them? What have they tried before that didn’t work? Who decides on this matter? What impact would solving it have?
If you don’t research or diagnose, you can’t offer a strategic solution. And if you’re not strategic, you’re just another supplier.
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Personalized proposal: no more generic PDFs 🎯📑
— "How many of you send the same proposal to everyone?" Several shy hands go up.
— "There’s the problem. Generic proposals tell the client: 'I don’t care enough to think about you.'"
A powerful proposal summarizes the diagnosis, sets clear and measurable goals, anticipates outcomes, and details how it will be achieved. It’s not just price and service. It’s shared strategy.
— "The goal is not for them to say ‘I like it.’ It’s for them to say, ‘This is exactly what I need.’"
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Follow-up with purpose: neither pushy nor absent ⏳📬
— "And after sending the proposal?"
— "We wait for a response."
— "Wait? Really? You’re not a spectator. You’re the one leading the process."
Follow-up isn’t "seeing if they read the proposal." It’s adding more value. Telling them, "Here’s a case that’s very similar to yours," or "I just saw a trend in your sector that could impact what we discussed."
Strategic follow-up keeps the conversation alive, without being invasive. It shows that you’re more than a salesperson. You’re someone who thinks about their business even before closing the deal.
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Closing without pressure: when trust does the work 🤝🔐
— "And when it’s time to close, what do you do?"
— "I ask if they’re ready to move forward."
— "Good. But if you’ve done the work beforehand, you won’t even have to pressure them. Because when the prospect trusts you, understands the value, and sees clarity in the path... they’ll simply move forward."
Pressuring wears people out. Guiding convinces. If you did each stage well, the close will flow.
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Post-sale: the beginning of something bigger 🔄🚀
— "And after closing, what do you do?"
— "We thank them and move on to the next prospect."
— "Mistake. The client isn’t the end of the road. It’s the beginning."
A well-managed client becomes a partner. They recommend you, open doors, and help you improve your offer. Post-sale isn’t a formality. It’s a goldmine.
— "What I want you to take away today is not another technique. It’s a mindset shift. The B2B sales cycle isn’t about chasing. It’s about leading. Being relevant at every step. Creating smart relationships, not rushed transactions."
Silence. Firm gazes. Some take notes with more energy. You can tell something clicked.
— "When you master the whole cycle, you stop selling. You start transforming. And that’s when you go from being just another salesperson… to being indispensable."
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